Stanley Convergent Security Solutions
Protecting What’s Important to You
 
 

“Stanley’s HSM National Account Performance Scorecard helps me evaluate how well my account is being served.”

Stanley is pleased to offer the HSM National Account Performance Scorecard as a premium service for our national account customers. Provided both online and in a quarterly printed report, the HSM National Account Performance Scorecard measures Stanley’s performance in five key customer touch-points: account management, installation, service, monitoring, and billing. This allows us to give our customers a regular snapshot of how well we are meeting our goals of:

  • On-time, on-budget and consistent installations.
  • Same-day, first-time-fix on service calls and consistent service delivery.
  • Prompt, accurate and informative monitoring.
  • Accurate, detailed and informative invoices.
  • Operational excellence, organizational responsiveness and unparalleled customer service to better serve our key business partners—our national account customers.

To see a sample HSM National Account Performance Scorecard click here! (Acrobat PDF document)

For a more detailed overview of the HSM National Account Performance Scorecard, click here! (Requires Adobe Flash Player)